Regulation 13. Grievance Redressal Mechanism.
Effective date 01.12.2015
13. (1)The listed entity that adequate steps are taken for expeditious redressal of investor complaints.
(2) The listed entity shall ensure that it is registered on the SCORES platform or such other electronic platform or system of the Board as shall be mandated from time to time, in order to handle investor complaints electronically in the
The listed entity shall file with the recognised stock exchange(s) on a quarterly basis a statement detailing the redressal of investor grievances in such form and within the timelines as may be specified by the Board.
The listed entity with the recognised stock exchange(s) on a quarterly basis, within days from the end of each quarter, a giving the number of investor complaints pending at the beginning of the quarter, those received during the quarter, disposed of during the quarter and those remaining unresolved at the end of the quarter.
(4) The statement as specified in sub-regulation (3) shall be placed, on quarterly basis, before the board of directors of the listed entity.
- Refer the SEBI and NSE Circular dated 20.09.2023 and 21.09.2023 regarding Redressal of investor grievances through the SEBI Complaint Redressal (SCORES) Platform and linking it to Online Dispute Resolution platform. To view the SEBI Circular, Click here. To view the NSE Circular, Click here.
- Refer the SEBI Master circular dated 07.11.2022 regarding the redressal of investor grievances through the SEBI Complaints Redress System (SCORES) platform. To view the Circular, Click here.
- Extension vide SEBI Circular dated 26.03.2020 provided for implementation of circular on non-compliance with certain provisions of the SEBI LODR and the Standard Operating Procedure for suspension and revocation of trading of specified securities dated 22.01.2020. The revised implementation date is for compliance periods ending on or after June 30, 2020 from earlier date of March 31, 2020. To view the circular, Click Here.
- Refer SEBI Circular on non-compliance with certain provisions of the SEBI LODR and the Standard Operating Procedure for suspension and revocation of trading of specified securities dated 22.01.2020 to be implemented for compliance periods ending on or after March 31, 2020. To view the circular Click Here
- SEBI has issued clarification dated 22.10.2020 regarding Investor grievances redressal mechanism – Handling of SCORES complaints by stock exchanges and Standard Operating Procedure for non-redressal of grievances by listed companies. To view the clarification, Click Here.
- SEBI has issued Investor grievances redressal mechanism – Handling of SCORES complaints by stock exchanges and Standard Operating Procedure for non-redressal of grievances by listed companies. To view the circular, Click Here.
- Procedure for handling complaints is laid down in Circular CIR/OIAE/1/2014 dated 18th December,2014
- Introduction of Complaint Review facility vide Circular SEBI/HO/OIAE/IGRD/CIR/P/2018/58 dated 26th March,2018 to be effective from 1st August,2018. To view the Circular,Click Here
- SEBI has automated the generation of SCORES user id and password for all new SEBI registered intermediaries vide its Circular dated 02.08.2019. To view the Circular, Click Here.
Substituted vide the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) (Third Amendment) Regulations, 2024 dated 12.12.2024 effective 31.12.2024. To view the Notification, Click Here.
Refer NSE Circular on Investor Complaints Report dated July 07, 2022. To view the circular, Click Here
- Refer BSE & NSE Circulars dated 25.10.2024 regarding update on single filing system through API-based integration between Stock Exchanges for disclosure of Grievance Redressal Mechanism for debt listed companies w.e.f 26.10.2024. To view the BSE Circular, Click here. To view the NSE Circular, Click here.
- Refer BSE & NSE Circulars dated 30.09.2024 regarding Introduction of a single filing system through API-based integration between Stock Exchanges for disclosure of Grievance Redressal Mechanism for equity listed companies w.e.f 01.10.2024. To view the BSE Circular, Click here. To view the NSE Circular, Click here.
- Extension vide SEBI Circular dated 26.03.2020 provided for implementation of circular on non-compliance with certain provisions of the SEBI LODR and the Standard Operating Procedure for suspension and revocation of trading of specified securities dated 22.01.2020. The revised implementation date is for compliance periods ending on or after June 30, 2020 from earlier date of March 31, 2020. To view the circular, Click Here.
- Refer SEBI Circular on non-compliance with certain provisions of the SEBI LODR and the Standard Operating Procedure for suspension and revocation of trading of specified securities dated 22.01.2020 to be implemented for compliance periods ending on or after March 31, 2020. To view the circular Click Here
- Refer circular dated 23.03.2020 in continuation to circular dated 19.03.2020 mentioned here under for relaxation of certain timelines. To view to continuation circular, Click Here.
- Relaxation w.r.t. the quarter / financial year ending March 31, 2020 provided vide SEBI Circular dated 19.03.2020. The due date for quarter / financial year ending March 31, 2020 shall be May 15, 2020. To view the circular, Click Here.
Refer the NSE circular introducing offline utility for XBRL filling i.e., an Excel Utility for filing the Investor Grievance Report dated 11.04.2022. To view the Circular, Click Here.
The Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) (Third Amendment) Regulations, 2024 dated 12.12.2024
BSE Circular regarding Introduction of the single filing system through API-based integration between Stock Exchanges dated 25.10.2024 effective 26.10.2024
BSE Circular regarding Introduction of the single filing system through API-based integration between Stock Exchanges dated 30.09.2024 effective 01.10.2024
Circular dated 19.03.2020 regarding relaxation from compliance with certain provisions of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 due to the CoVID -19 virus pandemic
Circular dated 23.03.2020 regarding relaxation from compliance with certain provisions of the LODR and certain SEBI Circulars due to the CoVID -19 virus pandemic – continuation to circular dated 19.03.2020
Circular streamlining issuance of SCORES Authentication for SEBI registered intermediaries dated 02.08.2019