valid as on 28/05/2020

Regulation 13. Grievance Redressal Mechanism.
Effective date 01.12.2015

Grievance Redressal Mechanism.

13. (1)The listed entity that adequate steps are taken for expeditious redressal of investor complaints.

(2) The listed entity shall ensure that it is registered on the SCORES platform or such other electronic platform or system of the Board as shall be mandated from time to time, in order to handle investor complaints electronically in the

(3) The listed entity with the recognised stock exchange(s) on a quarterly basis, within days from the end of each quarter, a statement giving the number of investor complaints pending at the beginning of the quarter, those received during the quarter, disposed of during the quarter and those remaining unresolved at the end of the quarter.

(4) The statement as specified in sub-regulation (3) shall be placed, on quarterly basis, before the board of directors of the listed entity.

  1. Extension vide SEBI Circular dated 26.03.2020 provided for implementation of circular on non-compliance with certain provisions of the SEBI LODR and the Standard Operating Procedure for suspension and revocation of trading of specified securities dated 22.01.2020. The revised implementation date is for compliance periods ending on or after June 30, 2020 from earlier date of March 31, 2020. To view the circular, Click Here.
  2. Refer SEBI Circular on non-compliance with certain provisions of the SEBI LODR and the Standard Operating Procedure for suspension and revocation of trading of specified securities dated 22.01.2020 to be implemented for compliance periods ending on or after March 31, 2020. To view the circular Click Here
  1. Procedure for handling complaints is laid down in Circular CIR/OIAE/1/2014 dated 18th December,2014
  2. Introduction of Complaint Review facility vide Circular SEBI/HO/OIAE/IGRD/CIR/P/2018/58 dated 26th March,2018 to be effective from 1st August,2018. To view the Circular,Click Here
  3. SEBI has automated the generation of SCORES user id and password for all new SEBI registered intermediaries vide its Circular dated 02.08.2019. To view the Circular, Click Here.
  1. Extension vide SEBI Circular dated 26.03.2020 provided for implementation of circular on non-compliance with certain provisions of the SEBI LODR and the Standard Operating Procedure for suspension and revocation of trading of specified securities dated 22.01.2020. The revised implementation date is for compliance periods ending on or after June 30, 2020 from earlier date of March 31, 2020. To view the circular, Click Here.
  2. Refer SEBI Circular on non-compliance with certain provisions of the SEBI LODR and the Standard Operating Procedure for suspension and revocation of trading of specified securities dated 22.01.2020 to be implemented for compliance periods ending on or after March 31, 2020. To view the circular Click Here
  1. Refer circular dated 23.03.2020 in continuation to circular dated 19.03.2020 mentioned here under for relaxation of certain timelines. To view to continuation circular, Click Here.
  2. Relaxation w.r.t. the quarter / financial year ending March 31, 2020 provided vide SEBI Circular dated 19.03.2020. The due date for quarter / financial year ending March 31, 2020 shall be May 15, 2020. To view the circular, Click Here.

Circular dated 19.03.2020 regarding relaxation from compliance with certain provisions of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 due to the CoVID -19 virus pandemic


Circular dated 23.03.2020 regarding relaxation from compliance with certain provisions of the LODR and certain SEBI Circulars due to the CoVID -19 virus pandemic – continuation to circular dated 19.03.2020


Circular streamlining issuance of SCORES Authentication for SEBI registered intermediaries dated 02.08.2019


SEBI Circular CIR/OIAE/1/2014 dated 18th December,2014


SEBI Circular on Further relaxations from compliance with certain provisions of LODR and the SEBI circular dated January 22, 2020 relating to SOP due to the CoVID -19 virus pandemic dated 26.03.2020


SEBI Circular on non-compliance with certain provisions of the SEBI LODR and the Standard Operating Procedure for suspension and revocation of trading of specified securities dated 22.01.2020


SEBI Circular SEBI/HO/OIAE/IGRD/CIR/P/2018/58 dated 26th March, 2018


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