3. Filing of grievance and complaint.
(1) A stakeholder, who wishes to file a grievance, shall file it with the Board.
(2) A grievance shall state:-
(i) details of identity of the aggrieved;
(ii) details of identity of the service provider;
(iii) details of the conduct of the service provider that has caused the suffering to the aggrieved;
(iv) details of suffering, whether pecuniary or otherwise, the aggrieved has undergone;
(v) how the conduct of the service provider has caused the suffering of the aggrieved;
(vi) details of his efforts to get the grievance redressed from the service provider and why the response, if any, of the service provider is not satisfactory; and
(vii) how the grievance may be redressed.
(3) A stakeholder, who wishes to file a complaint, shall file it with the Board in Form ATo view the form Click Here in such format as notified by the BoardSubstituted vide Insolvency and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) (Amendment) Regulations, 2026 dated 01.06.2026. To view the notification, Click Here along with a demand draft for two thousand and five hundred rupees drawn in favour of the Insolvency and Bankruptcy Board of India payable at New Delhi or an online acknowledgement of two thousand and five hundred rupees paid to the credit of the Board towards fee.
(4) A grievance or a complaint, as the case may be, shall be filed within forty-five days of the occurrence of the cause of action for the grievance or the complaint:
Provided that a grievance or a complaint may be filed after the aforesaid period, if there are sufficient reasons justifying the delay, but such period shall not exceed thirty days from the date of closure of all proceedings related to the process under the Code before the Adjudicating Authority, the Appellate Authority, the High Court, or the Supreme Court, as the case may beSubstituted vide Insolvency and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) (Amendment) Regulations, 2025 dated 28.01.2025. To view Notification, Click Here. 30 days.
(5) A grievance or a complaint shall be filed with the Board online: Provided that a grievance or complaint shall be filed by mail at complaintsandgrievances@ibbi.gov.in or by post or hand delivery at the Office of the Board, until the Board provides a facility for online filing of grievances and complaints. A grievance or a complaint shall be filed with the Board on its dedicated portal www.ibbi.gov.inSubstituted vide Insolvency and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) (Amendment) Regulations, 2022 dated 14.06.2022. To view Notification, Click Here