2.14.6:Insolvency and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) Regulations, 2017

6. Disposal of grievance

(1) The Board may seek additional information and records from the aggrieved and information and records from the concerned service provider to decide if the grievance requires any redress by the service provider.

(2) The aggrieved and the service provider shall submit the information and records sought under subregulation (1) within fifteen  days thereof.

(3) The Board shall close the grievance within forty-five days of its receipt if it does not require any redress.

(4) The Board shall direct the service provider to redress the grievance within forty-five days of its receipt if it requires any redress.