2.14.3:Insolvency and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) Regulations, 2017

3. Filing of grievance and complaint.

(1) A stakeholder, who wishes to file a grievance, shall file it with the Board.

(2) A grievance shall state:-

 (i) details of identity of the aggrieved;

(ii) details of identity of the service provider;

(iii) details of the conduct of the service provider that has caused the suffering to the aggrieved;

(iv) details of suffering, whether pecuniary or otherwise, the aggrieved has undergone;

(v) how the conduct of the service provider has caused the suffering of the aggrieved;

(vi) details of his efforts to get the grievance redressed from the service provider and why the response, if any, of the service provider is not satisfactory; and

(vii) how the grievance may be redressed.

(3) A stakeholder, who wishes to file a complaint, shall file it with the Board in along with a demand draft for two thousand and five hundred rupees drawn in favour of the Insolvency and Bankruptcy Board of India payable at New Delhi or an online acknowledgement of two thousand and five hundred rupees paid to the credit of the Board towards fee.

(4) A grievance or a complaint, as the case may be, shall be filed within forty-five days of the occurrence of the cause of action for the grievance or the complaint:

Provided that a grievance or a complaint may be filed after the aforesaid period, if there are sufficient reasons justifying the delay, but such period shall not exceed 30 days.

(5) A grievance or a complaint shall be filed with the Board online: Provided that a grievance or complaint shall be filed by mail at complaintsandgrievances@ibbi.gov.in or by post or hand delivery at the Office of the Board, until the Board provides a facility for online filing of grievances and complaints.